Shipping Policy

At Foter, we keep shipping simple and transparent.

Quick Summary (the short version)

Free standard shipping (USA): Standard shipping is free on all eligible orders shipped within the contiguous United States — no minimum purchase required.
Delivery date shown at checkout: Your estimated delivery date is shown in your cart/checkout based on the specific items in your order.
Two delivery methods: Items ship either by small parcel carrier (e.g., UPS/FedEx) or freight truck for large items.
Multiple packages are normal: One order may arrive in one or multiple packages, each with its own tracking.
Issues? We handle it end-to-end: If something arrives damaged, late, or missing, contact us and we’ll coordinate the resolution.
Damage/missing reporting window: Please report damage or shortages within 48 hours of delivery (photos required).

Helpful links:

Full Shipping Policy (the detailed version)

1) Free Shipping & Rates (Contiguous U.S.)

Standard shipping is free on all eligible orders shipped to addresses in the contiguous United States (lower 48 states), with no minimum purchase required.

Optional delivery upgrades (where available) — such as scheduled delivery, room-of-choice, assembly, or white-glove service — may carry an additional fee. Any upgrade pricing is shown at checkout before payment.

Note: We currently service the contiguous United States. Alaska, Hawaii, Puerto Rico, and some remote or restricted addresses may be unavailable — if we can’t ship to your address, you’ll see that at checkout.

2) Delivery Methods: Parcel vs Freight

Items are shipped using one of the following methods:

Small Parcel Delivery (e.g., UPS/FedEx): Typically used for smaller items.
Freight Delivery (truck/LTL): Typically used for large, heavy, or oversized items.

Your delivery method is determined automatically based on the item(s) in your order and is reflected at checkout.

3) Processing Times

Processing time depends on the item.

In-stock items typically ship within 1–2 business days after payment.
Made-to-order, pre-order, back-order, or freight items may require additional handling.

Estimated ship dates and delivery windows appear on product pages (where available) and at checkout.

4) Estimated Delivery Times (Shown at Checkout)

Your delivery window/estimated delivery date is shown in your cart and at checkout, based on:

item availability,
fulfillment location,
carrier capacity and route,
delivery method (parcel vs freight).

Weather, peak periods, carrier capacity, or access constraints may extend timelines.

5) Tracking & Notifications

Once an item leaves the warehouse, you’ll receive a shipping confirmation email with tracking. Live status is available via the carrier link and, where available, in your Foter account.

6) Order Splits & Consolidation

We consolidate items whenever possible. However, because items may ship from different locations, a single order can arrive in multiple shipments.

If items ship separately, you’ll receive separate tracking numbers.
Pre-orders/back-orders ship when available. Consolidated delivery may be offered on eligible orders.

7) Parcel Deliveries (Small Parcel Carrier)

Items are delivered to your doorstep/entrance (standard delivery).
Signature requirements vary by carrier and shipment value. Some high-value shipments may require a signature.

8) Freight Deliveries (Large Items)

Freight carriers typically deliver Monday through Friday, usually during business hours.
The carrier may contact you in advance to schedule a delivery appointment (where applicable).
Standard freight delivery is typically curbside/threshold unless an upgraded service is selected at checkout.

Important notes:

Large items may require two people to move safely.
If access to the delivery location is restricted (e.g., stairs, narrow hallways, low clearance, gated access, limited truck access), delivery may be delayed or require adjustments.

9) Delivery Upgrades (When Available)

Where offered at checkout, upgrades may include:

Room-of-Choice / Inside Delivery
Scheduled Delivery
Assembly / White-Glove

Availability and pricing for upgrades depend on the item, carrier, and location. Details and pricing appear at checkout.

10) Delivery Attempts, Missed Appointments & Storage

For scheduled freight deliveries, missed appointments or unavailability to receive delivery may result in carrier re-delivery or storage fees.

If a carrier charges fees due to a missed appointment, refusal, or prolonged holding at a local terminal, those fees may be the customer’s responsibility.
To avoid fees and delays, please ensure your contact information is correct and that someone is available for scheduled deliveries.

11) Address Changes & Cancellations

Address changes are possible before dispatch. Contact us as soon as possible.
After dispatch, reroutes depend on the carrier and may incur fees.
Cancellations are honored if the order has not entered fulfillment/shipping.

12) Damaged, Missing, or Incorrect Items

Please inspect your delivery as soon as possible.

If an item arrives damaged, missing parts, or not as expected:

Take clear photos of the item, packaging, and shipping label.
Keep the packaging and packing materials until the issue is resolved.
Contact Foter Support within 48 hours of delivery for the fastest resolution.

We’ll coordinate returns, replacements, or carrier claims as needed.