Returns and Refunds

Need to return an item? No problem. We accept returns for most items within 30 days of delivery.

To keep the process fast (and avoid delays), please start your return with Foter first. Returns sent without authorization may be refused.

Quick Summary (Read This First)

30-day returns on most items (some exclusions apply).
Damaged or defective items: contact us as soon as possible and include photos.
Freight deliveries (large items like sofas, vanities): inspect on delivery and report issues quickly. For freight damage, start the claim or return within 5 days of delivery.
Return shipping: if you are returning because you changed your mind, return shipping (and sometimes outbound shipping costs we paid) may be deducted from your refund.
Refund timing: refunds are issued after the returned item is received and inspected.

Start here: Contact Support or go to Your Orders in your account (sign in: Sign In).

Related: Shipping Policy

1) Return Eligibility (30 Days)

You can request a return within 30 days of delivery for most items.

A return is typically eligible if the item is:

unused and in resellable condition
unwashed and unmodified
returned with original packaging, manuals, and included parts

If an item was delivered disassembled, please return it disassembled the same way.

Some items may be non-returnable (see Section 7). If an item is non-returnable, that will be indicated on the product page or during checkout.

2) How to Start a Return (Return Authorization)

To start a return, contact Foter and provide:

your order number
the item(s) you want to return
the reason for the return
photos (required for damage or defect claims)

We will confirm eligibility, provide instructions, and if applicable issue a return label or schedule a freight pickup.

Start a return: Contact Support

3) Damaged, Defective, Incorrect, or Missing Parts

A) Damaged or Defective Items

If an item arrives damaged or defective:

take clear photos of the item and the packaging
keep the packaging until your case is resolved
contact Foter as soon as possible

For faster resolution, we recommend reporting damage or missing parts within 48 hours of delivery.

Freight items (large/heavy): if your freight-delivered item arrives damaged, initiate the claim or return within 5 days of delivery.

If the issue is confirmed, Foter will typically offer one of the following (depending on the situation and availability):

replacement part(s)
replacement item
refund (after return or other resolution steps)

B) Incorrect Item Delivered

If you received the wrong item, contact us with photos and we will work to correct it.

C) Missing Parts

If parts are missing, contact us and we will work to ship replacement parts when available.

Support: [email protected]

4) Return Shipping Costs (Changed Your Mind Returns)

If you are returning an item because you changed your mind (for example, it does not match your room, or you no longer want it), return shipping is not covered.

How return shipping works:

If Foter provides a prepaid label, the label cost will be deducted from your refund.
If you ship on your own, you are responsible for shipping costs. We strongly recommend insuring the shipment and keeping tracking.

Important notes:

Shipping costs are non-refundable.
If the original order shipped free, we may deduct the outbound shipping and handling cost we paid from your refund for change-of-mind returns.
Costs vary by item size/weight and return method (small parcel vs freight pickup).

5) Freight Returns (Large Items)

Some large items ship by freight and may require a scheduled pickup for returns.

For freight returns, please note:

pickups are typically scheduled Monday through Friday during business hours
you must be available to receive the driver and release the shipment
missed pickup appointments may result in re-delivery or storage fees charged to you
items must be packed and ready for pickup, and generally must be in original packaging

If freight damage is visible at delivery, note it on the delivery receipt when possible and take photos.

See delivery details: Shipping Policy

6) Refund Details and Timing

Refunds generally include:

the item price
applicable sales tax

Refunds may be reduced by:

return shipping or pickup costs (for change-of-mind returns)
outbound shipping and handling costs we paid (where applicable for free-shipping orders returned by choice)
fees caused by refused deliveries, address issues, or missed appointments (see Section 8)

Refund processing:

we issue the refund after we receive and inspect the returned item
refunds typically post within 3 to 5 business days after processing, but some banks may take longer

Refund method:

refunds are issued to the original payment method when possible
if the original payment method cannot be refunded, we may issue Foter store credit

7) Non-Returnable Items (Common Exclusions)

The following are commonly non-returnable (and may be marked as such on the product page or at checkout):

final sale or clearance items
customized, personalized, or made-to-order items
digital products or gift cards
items that show wear, are assembled (when assembly changes condition), or are returned without original packaging
certain hygiene-related items (when applicable)

8) Cancellations, Refused Deliveries, and Undeliverable Shipments

Cancellations

We will do our best to cancel an order, but cancellation is not guaranteed once an order enters fulfillment or ships.

If an order cannot be canceled, you may still request a return under this policy after delivery (if eligible).

Refused Deliveries / Return to Sender

If you refuse delivery or an order is returned to sender due to an incorrect address, failure to schedule freight delivery, or failure to accept delivery, your refund may be reduced by:

outbound shipping and handling costs
return shipping costs
any carrier or warehouse fees incurred

9) Freight Forwarders

Using a freight forwarder or third-party reshipper may limit or void our ability to assist with damage or defect claims once the item leaves the original delivery address.

If you use a freight forwarder: